Once configured, the plugin can be easily connected to open channels and integrated with chatbots for seamless customer communication. This efficient setup ensures you can start leveraging new features with minimal downtime.
Key advantages
Plugin integration with Bitrix24 is a streamlined process that quickly enhances your CRM capabilities.
1
Knowledge Base Integration
Connects to a site or document to access information.
2
Customizable Chatbot Responses
Set up chatbot answers to handle common customer inquiries.
3
Open Channel Connectivity
Seamlessly integrates with Bitrix24 to connect to open communication channels.
4
Automated Q&A System
Functions as a question-and-answer chatbot, delivering responses based on information from the integrated knowledge base.
5
Human Escalation
Automatically directs the conversation to a live support agent when specific trigger words are detected in a customer's query.