We increase the efficiency of your customer support department to
CONSOLE. AI-powered chat center for technical support
8Х
The impact of implementing our solution
Reduce support workload and boost customer and employee satisfaction in minutes with AI bots and automation tools.
8 sec
Average response time
Up to 3X
Time to resolve a client's issue is reduced to 3 times
Up to 40%
Increased productivity of the support department
Up to 90%
The level of automation in support work is increasing
The main advantages of our solution
Save up to $8,000 per support employee
On average, companies invest around $8000 per support staff member in training and skill development each year. Add to this the costs for onboarding, ongoing mentorship, and productivity loss as new employees get up to speed.
Save your investment
You save these costs by retaining knowledge and expertise digitally.
AI-powered solution
You also ensure that support quality remains high and consistent, regardless of turnover.
Digitize your support staff's experience every minute.
Seamless integration enables real-time training of systems, passing on knowledge and solution examples instantly.
24/7 Availability
Our system provides round-the-clock support, continuously learning and improving with each interaction. Effortlessly scalable, it ensures consistent, high-quality service anytime—day or night.
Knowledge Retention
All customer interactions are recorded in the knowledge base, continuously enhancing its value. This data remains with your company, supporting future inquiries and boosting long-term efficiency.
Multilingual
Train the system in one language and instantly unlock solutions in others, enabling rapid expansion into new markets.
Continuous Improvement
The system continuously analyzes problem-solving logic, with your team simply assessing response accuracy—building your own professional digital assistant.
Steps for Collaboration and Timeline
1
1 Week
Discuss specific company requirements and customize the Management Console to meet support needs.
2
1-2 Weeks
Install and configure the Management Console, integrating it with the company's existing systems.
3
1-2 Weeks
Set up and connect the chatbot to the console to automate basic customer support functions.
4
3-6 Months
Begin capturing customer interactions to develop a robust knowledge base for the AI Assistant.
5
Ongoing
Regularly monitor and update the system for performance improvements and alignment with company needs.
6
6-12 Months
Implement the AI Assistant in the support department and continuously refine the knowledge base for ongoing optimization.
7
Ongoing
Automation of processes in the technical support department.
Сhoose Your Annual Plan
Unlock the full potential of our platform with an annual plan tailored to your needs.
LITE
Per year
Up to 5 team members (the number of employees who verify information and train the system)
Try Our Solution Today – Get PIVOT Free for One Month!
Experience the power of Console's AI-driven knowledge base with a free, one-month trial of PIVOT. See firsthand how 24/7 support, knowledge retention, and seamless multilingual capabilities can transform your support operations. Start today and take your customer experience to the next level—risk-free!